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Month: November 2017

Communication

This is a big one, y’all. Clear and prompt communication is a hallmark of a leader. The beginning, middle, and end of a job depend upon it, and never underestimate the importance of courteous communication – especially for those dealing with client-side interactions. Ask how someone’s day is going, and be sincere about it. Make a personal connection, however brief, and that connection will be stronger. Don’t waste time, though – professionalism is a mark of good communication as well.

I can promise you this – make your points quickly and answer questions succinctly, and when you open your mouth people will listen.

Answer your emails. Join LinkedIn. Tweet. Blog. Return phone calls. Communicate.

-Josh

Accountability

When you do a job, what’s next? Where are you? Are you accessible for follow-ups? And more importantly, do you follow up? When I think of accountability, I think of someone who takes the time after a job is done to evaluate their performance and pursue a continuing dialog. I know that person is going to back up their work, and I know that I can trust them to be there when the shit hits the proverbial fan.

A task is not complete until it has been reviewed, so follow up with your work. What should change next time to make the task more streamlined and efficient? What are the processes to build or adjust that will automate aspects of the task and free more time? Ask questions about the end results and the workflow experience with your colleagues and clients.

These are important aspects of leadership. Add them to your arsenal. Only you can make the required effort to add that final luster to a job that leaves everyone feeling acknowledged and valued.

-Josh

2017 Madison Media Institute Commencement Address

I was honored recently to speak to the graduating class of 2017 at the Madison Media Institute. It was a wonderful experience, and I was inspired by all of the students who had accomplished so much already through their time at MMI. I saw a lot of hope and excitement in the faces I saw, and I know that they will meet with many successes as they travel their diverse paths. Thank you for the opportunity, and congratulations to all of the graduates.

I am inspired to expand upon the leadership aspects I covered in the speech, and will be doing so in the next series of posts to this website, so stay tuned!

-Josh