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Tag: business

A Great Team

How do you develop a great team?

It’s a big weekend for our company (pianofondue.com), but amazingly I have a relaxing Saturday of casual house work ahead of me. I know that our clients are in good hands.

Develop a great team, and you can take a breath every once in a while.

Good team members know that they have support among their peers. They are not afraid to ask for help, and that help is always forthcoming. In short, your people can depend on each other, and you can depend on that system. They are accountable to each other, and therefore to the company as well. Nurture that.

-Josh

Making People Happy

I had a lovely meeting yesterday with a couple that is getting married at the end of the month. It was a nice way to end the day, getting to talk with a couple of people who are so looking forward to the celebration of their love.

It’s easy to get distracted by the business side of what we do every day. It is such a nice dose of sunlight to be reminded that we are in the business of making people happy. Music is there when people are at their highest and their lowest. Every meaningful event in our lives has a soundtrack, and how lucky are we to be invited to provide that soundtrack for so many people.

Don’t get distracted by the business side of what we do. It’s easy to get caught up in the particulars of putting on the show. Obviously there are many things that need to fall into place every night, but remind yourself to take a moment every once in a while and reflect on the magic of the service we are providing people. At every show we are making memories more memorable. We are making special times more special. We make people happy. For a living. And that’s pretty great.

-Josh

Accountability

When you do a job, what’s next? Where are you? Are you accessible for follow-ups? And more importantly, do you follow up? When I think of accountability, I think of someone who takes the time after a job is done to evaluate their performance and pursue a continuing dialog. I know that person is going to back up their work, and I know that I can trust them to be there when the shit hits the proverbial fan.

A task is not complete until it has been reviewed, so follow up with your work. What should change next time to make the task more streamlined and efficient? What are the processes to build or adjust that will automate aspects of the task and free more time? Ask questions about the end results and the workflow experience with your colleagues and clients.

These are important aspects of leadership. Add them to your arsenal. Only you can make the required effort to add that final luster to a job that leaves everyone feeling acknowledged and valued.

-Josh

2017 Madison Media Institute Commencement Address

I was honored recently to speak to the graduating class of 2017 at the Madison Media Institute. It was a wonderful experience, and I was inspired by all of the students who had accomplished so much already through their time at MMI. I saw a lot of hope and excitement in the faces I saw, and I know that they will meet with many successes as they travel their diverse paths. Thank you for the opportunity, and congratulations to all of the graduates.

I am inspired to expand upon the leadership aspects I covered in the speech, and will be doing so in the next series of posts to this website, so stay tuned!

-Josh