This is a big one, y’all. Clear and prompt communication is a hallmark of a leader. The beginning, middle, and end of a job depend upon it, and never underestimate the importance of courteous communication – especially for those dealing with client-side interactions. Ask how someone’s day is going, and be sincere about it. Make a personal connection, however brief, and that connection will be stronger. Don’t waste time, though – professionalism is a mark of good communication as well.
I can promise you this – make your points quickly and answer questions succinctly, and when you open your mouth people will listen.
Answer your emails. Join LinkedIn. Tweet. Blog. Return phone calls. Communicate.